Subscriptions are automatically renewed according to your selected subscription plan and the products will be automatically delivered every month.

For example, if you started a monthly subscription, then the system will automatically charge your chosen payment method each month and you will get the products to your doorstep, without the need to place the order by yourself.

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal.

The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it, like our 3 Months Subscription. This one is a 3 months commitment (to a much lower price) and can only be canceled after each billing cycle. You can cancel it anytime, but the subscription ends only after the third payment. If not canceled, it will renew automatically after 3 months. Monthly subscriptions only have a 30 days commitment.

You can make changes to your subscriptions in the customer portal. The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in the shop.

Yes, you can skip or reschedule a charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Orders are usually delivered within 3–5 business days, though delivery times may vary slightly depending on your location. As soon as your order is dispatched, you'll receive a tracking link via email so you can follow your package every step of the way.

If you have any questions or run into issues, our customer support team is happy to help—just send us a message at info@lemirahealth.com.

You have the right to return any unopened product within 14 days of receiving your order, in accordance with EU consumer protection laws. To be eligible for a return, the product must be in its original, sealed condition.

If your item was damaged during shipment, please contact us as soon as possible upon receiving the delivery by emailing info@lemirahealth.com. Be sure to include:

- A brief description of the issue
- Photos showing the damage
- Your order number

This helps us process your case quickly and offer a replacement or refund where applicable.

Please note that customers are responsible for the cost of return shipping unless the return is due to a damaged or faulty item.

All payments on our website are processed securely through Shopify Payments and Klarna, both of which adhere to strict industry standards to protect your data.

Shopify Payments is certified as Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant, the highest level of payment security certification available. This ensures your payment information is encrypted and processed in a secure environment.

We do not store any credit card details ourselves. All sensitive information is handled directly by the payment providers.

You can choose to pay with debit cards, or use Klarna to split your payment or pay later, depending on your preferences and eligibility.

We offer free shipping for all orders over 499 kr. You can also save recurring shipping cost if you sign up for one of our subscription models. For these, the shipping is on us!